Plan Your Day

Presented by: New England Condominium

In today's hectic, over-scheduled world, it is often a big challenge to get residents to take an interest in the governance and administration of the condos, HOAs, and co-ops they call home. However, involved and engaged owners and shareholders are key to running a vibrant, cohesive community that actually feels like a community, and can face the challenges that inevitably arise. From improving communication, to creative social programming, to just getting people to attend annual meetings, this panel of management professionals will offer real-world advice and strategies to improve involvement and cohesion in your building or association.

Sponsored by: Marcus, Errico, Emmer and Brooks
Speakers:
Dean lennon - Partner, Marcus, Errico, Emmer & Brooks, P.C.
Pamela M. Jonah - Partner, Marcus, Errico, Emmer & Brooks, P.C

Unpaid maintenance and common charges pose a serious problem, both for boards and for residents. Unpredictable or inconsistent cash flow can lead to unpaid bills, neglected maintenance, and delayed capital projects. This panel of legal pros will offer practical strategies for not only quickly recovering unpaid monies, but getting the most monies back, including late fees and legal fees, so your community can stay solvent and financially stable.

Sponsored by: Schernecker Property Services, Allcock & Marcus, North Shore Bank
Speakers:
Chris Walker - Vice President, Condominium Specialty Lending Abington Bank
Eric Churchill - Executive Vice President, Schernecker Property Services
Norm Orban - Partner, Allcock Marcus Attorneys at Law
Ralph Noblin - Founde, Consultant/Engineer, Noblin Associates

Determining your community’s ideal fee can be overwhelming, but it doesn’t have to be. Learn how to right-size your condominium fee by closing the gap and funding it. This session will explore fiduciary responsibility and how it relates to setting a condo fee, what factors should influence a monthly condominium fee, and funding options from reserves to a condominium loan.

Presented by: New England Condominium

Whether your community is an HOA or condo, your board of trustees has a great deal of influence and responsibility. Knowing the parameters of a board's power is key to fulfilling fiduciary duty while staying on the right side of privacy, disclosure, and other legal guardrails. This discussion will define the different board roles, explain their responsibilities, discuss the importance of understanding governing documents, and provide trustees with a roadmap to establish and maintain an open, collaborative relationship with their community members.

Presented by: New England Condominium

Conflict management skills are part of every good manager’s and trustee’s toolkit—especially in this era of social media and heightened cultural tensions. Between defusing hostility at meetings, coping with the impact of platforms like Nextdoor and Yelp, or understanding what constitutes “harassment” and how to deal with it, community administrators have a lot to navigate. This expert panel will discuss practical methods for maintaining order and decorum at meetings, de-escalating emotional situations, and the limits of boards’ and managers’ legal obligations to intervene in an array of conflict situations.